Privacy Policy

This Privacy Policy (“Policy”) explains how Silk Road Publishing (“we,” “us,” “our”) collects, uses, discloses, and safeguards personal information obtained through your use of the website and services. By using the Service, you consent to our collection, use, and disclosure practices as described herein.

1. Information We Collect

1.1 Information You Provide

• Account information: When you register or create an account (as reader or author) we may collect your name, email address, username, password, postal address, phone number, and biography (if author).

• Transaction information: Records of your purchases, order history, billing/shipping address, and payment details (handled securely by our payment processors).

• Author submissions: Manuscripts, images, metadata you upload, and materials you submit for publishing.

• User interactions: Reviews, ratings, comments, messages, feedback you provide.

• Communications: When you contact support, we may retain your correspondence and related data.

1.2 Information Collected Automatically

• Usage data: IP address, browser type and version, device identifiers, operating system, pages visited, time and duration, referring URL, and clickstream data.

• Cookies & tracking technologies: We may use cookies, web beacons, pixel tags, local storage, analytics tools (e.g. Google Analytics) to collect data about how you navigate and use the site, remember your preferences, and improve the user experience.

2. Use of Information

We may use your personal information for the following purposes:

• To provide, operate, and maintain the website and services

• To process and fulfill your orders, manage payments, and send receipts

• To communicate with you — e.g. confirmations, updates, customer support

• To authenticate and secure accounts (e.g. login, password reset)

• To monitor usage, analyze trends, generate analytics, and improve features

• To send you marketing, promotional, or newsletter materials (where permitted)

• To enforce our Terms, prevent fraud, protect rights, and comply with legal obligations

• To provide features for authors (e.g. royalty calculations, sales reports)

3. Disclosure of Information

We may share your personal information in the following circumstances:

• Service providers: We may engage third-party vendors, contractors or agents (e.g. payment processors, hosting providers, delivery services, analytics) who need access to personal information to perform services on our behalf.

• Legal compliance & protection: We may disclose personal information to comply with legal obligations (e.g. court orders, subpoenas), protect our rights or safety, or respond to claims.

• Business transfers: If we merge with or are acquired by another entity, or sell assets, we may transfer personal information as part of that transaction, subject to appropriate protections.

• Aggregated / anonymized data: We may share non-identifiable, aggregated data that cannot reasonably be traced to you personally.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your consent.

4. Cookies, Tracking & “Do Not Track”

4.1 We use cookies and similar technologies to enable and enhance functionality (e.g. keep you logged in), analyze usage, and deliver relevant content.
4.2 Most browsers allow you to control or disable cookies. However, disabling cookies may impair certain features of the site.
4.3 We currently do not respond to “Do Not Track” signals, but you may control tracking settings via your browser or device preferences.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined above and to comply with legal obligations, resolve disputes, and enforce our agreements. We may anonymize or delete data when it is no longer needed.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no transmission over the internet or storage system is 100% secure; while we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights:

• Access: You can request a copy of the personal information we hold about you.

• Correction: You can ask us to correct inaccurate or incomplete data.

• Deletion: You may request that we delete your personal data (subject to exceptions).

• Objection or Restriction: You may object to or request restrictions on certain processing (e.g. direct marketing).

• Portability: You may request portability of your data in a commonly used, machine-readable format.

• Withdrawal of consent: If we rely on consent for processing, you may withdraw that consent at any time (without affecting prior processing).

To exercise any of these rights, contact us at [your-privacy-contact-email]. We may require verification of your identity before responding.

If you are a resident of the European Union (or certain other jurisdictions), you may also have the right to lodge a complaint with a data protection authority.

8. International Transfers

Because we operate globally, your personal information may be transferred to, stored, or processed in countries outside your home country (including servers in Canada, United States, or elsewhere). We will take measures to ensure such transfers comply with applicable legal safeguards (e.g. standard contractual clauses, adequacy decisions) or obtain your consent when required.

9. Children’s Privacy

Our Service is not intended for children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect or solicit personal data from children. If you believe we have collected such data, please contact us so we may delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time by posting the revised version on our site, with the “Last Updated” date. Your continued use of the site after changes constitutes acceptance of the revised Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

Silk Road Publishing